Frequently Asked Questions

What is HERO FORGE®?
What are the minimum requirements and compatible web browsers? Is my browser or hardware is supported?
I've never handled 3D printed materials before. What are the materials' properties?
Are your materials food safe?
Do you sell gift cards?
Why does my bank statement show a "recurring payment" on my Hero Forge order charge?
Can you add X part or feature to the character builder?
I am experiencing a graphical bug.
How long does shipping take?
How big are your miniatures? Tell me more about scale!
Can I paint my mini? Which paints can I use?
Do you sell downloadable 3D model files?

What is HERO FORGE®?

HERO FORGE® is a platform which lets you design and order custom tabletop miniatures and statuettes. Gone are the days of having to root through poorly stocked shelves or pour over low-resolution image galleries to find your perfect mini: now you can design it from the ground up. Using the latest in web and 3D printing technology you can visualize your hero in 3D, export images for your character sheet or favorite virtual tabletop program, and order a bespoke, custom miniature.

What are the minimum requirements and compatible web browsers? Is my browser or hardware is supported?

Our online character builder uses WebGL, a javascript API made for rendering 3D graphics in your web browser without the use of plug-ins. The majority of modern web browsers support WebGL. Chrome, Firefox, and Internet Explorer all support WebGL out of the box. You can check your browser’s basic compatibility here: http://get.webgl.org. If you are a Safari user, WebGL may need to be manually enabled for your browser.

Like many new technologies, support and adoption rates vary. While we have worked hard to make our character builder compatible with as many browsers and devices as possible, some are not supported. Older hardware, graphics cards, and outdated browsers can result in our character creator not working as designed or not working at all. If you Are experiencing issues, you can start by making sure that your browser is updated, that it allows the use of javascript, supports WebGL, and that you are using the most recent graphics drivers for your hardware. We do not currently offer official support for mobile devices, chromebooks. We are always working to improve compatibility, but some hardware is currently beyond our reach. If you want to help us track down these bugs and incompatibilities, we’d invite you to provide us with console logs, including developer console error output, gpu log, and output from webglreport.org.

We do not officially support mobile devices (your experience may vary) but we hope to roll out mobile support in the future.

I've never handled 3D printed materials before. What are the materials' properties?

You can check out our material info guide for more in-depth information about the materials' properties. We have shared our experiences and impressions about the materials, but note that HERO FORGE® does not give any warranty about the models and does not guarantee that the model will be fit for any particular purposes.

Are your materials food safe?

The 3D printed plastics and metals we use to produce our miniatures are not food safe, nor are they delicious. They are not designed to be used with, on, or as food.

Do you sell gift cards?

We sell digital gift vouchers which are delivered via email to your account's registered email address immediately after you complete your purchase. You can browse our selection of gift options by clicking the white text on the red ribbon at the top of the page.

Why does my bank statement show a "recurring payment" on my Hero Forge order charge?

Our credit card processor provides the option to store payment methods. The method used for saving these payment methods results in payments that are sometimes listed as "recurring." Note that Hero Forge is not a subscription service and does not actually charge recurring payments for any orders.

Can you add X part or feature to the character builder?

Unfortunately, we cannot accomodate requests for unique parts, designs, or customized character beyond what is currently available on the site. While we regularly add new content to our character creator and we invite users to submit their wishlist items, we cannot accomodate requests to manually adjust parts, details, or create new content for any given order. At the moment we are working on fleshing out existing genres and squashing bugs, but we are regularly adding content. We have many features in development, and a list a mile long of user-requested additions. User suggestions are added to a user request wishlist which we referring to as we grow and add content. The best place to submit suggestions if on our Facebook wall or on Twitter to tell us about features and parts you’d love to see. We look forward to adding more stuff and appealing to a wider audience.

I am experiencing a graphical bug.

When using recent technologies, one always runs the risk of incompatibility with older software or hardware. Certain older graphics cards, browsers, or drivers may result in HERO FORGE® not working as intended. In some cares some hardware, software, of system configurations simply doesn’t support the necessary WebGL features we need to run the HERO FORGE® character builder. We are working to improve compatibility, but some hardware is currently beyond our reach.

If you want to help us track down these bugs and incompatibilities, we’d invite you to provide us with console logs, including developer console error output, gpu log, and output from webglreport.org.

Console and GPU logs

Here are instructions for some of the most common browsers.

Output from webglreport.org

You can also provide the output from webglreport.com which provides a breakdown of webGL hardware capabilities. In particular, These two values are very telling: Unmasked Vendor: TransGaming Inc., and Unmasked Renderer: SwiftShader

SwiftShader is a software renderer used by Chrome for GPUs that don't fully support the features required by webGL and will render improperly. Sometimes using Firefox instead of Chrome will work around this problem. To work around this problem without using Firefox, it is possible to force Chrome / Chromium to use hardware acceleration. Open a new tab, type "chrome://flags" (without quotes), search for "Override software rendering list", enable it and restart Chrome / Chromium. However, this is likely to cause your browser to crash when rendering webGL content. (Chrome is using software rendering to protect against crashes.)

How long does shipping take?

We do our best to fulfil orders as quickly as possible, but manufacturing unique, custom model takes time. Currently it can take between two to four weeks for an order to be delivered, though we work to deliver sooner when possible. Note that production times may be extended during busy times like the holidays or when we are subject to heavy order volume.

How big are your miniatures? Tell me more about scale!

We have designed our miniatures and our preset characters to match the 30mm (1:60) scale that is commonly used in tabletop role playing game minis. Note that some role playing and tabletop war games use 28mm "heroic scale," which is ostensibly smaller, but exaggerated features and larger characters often make them indistinguishable from 30mm scale minis. Some games also use 28mm "true scale," which is slightly, but noticeably, smaller. When standing up straight, our human male preset is approximately 30mm tall from ground plane to eye level (matching most "30mm miniatures and many 28mm "heroic Scale" miniatures). The smallest setting on out height slider will produce a character approximately 24mm tall from ground to eye level when standing up straight. The maximum setting will result in a figure approximately 35mm tall from ground to eye. To produce a character that is approximately 28mm tall, set the height slider in the body tab to the middle. Our 2x statuettes are double that size and are on 2 inch bases, while our 4x statuettes are quadruple that size and are on 4 inch bases.

Can I paint my mini? Which paints can I use?

Many users like to paint their miniatures. Please refer to the material selection tab or our Materials and Pricing footer for more information about individual materials including strength, paintability, and detail levels. Before you begin painting, be sure to gently clean your miniature with warm water and dish soap or a degreasing cleaner. This will remove any dust, dirt, or residue left over from the manufacturing process. Allow it to dry. Then you can apply a light layer of miniature paint primer (the very same kind one would use on any other miniatures) to help additional layers of paint to adhere to your model. We have used both spray primer and thinned brush-on primer to great effect. Other users have reported that a light layer of acrylic varnish, or a gesso dip also serves well as pre-painting preparation. This can help smooth out the frosted or porous texture, though it may result in a slight loss of detail. Allowing your figure to dry and then applying a second layer of primer or paint can improve smoothness and color depth, but this can fill in finer, most subtle details.

Normal acrylic miniature paints from all popular brands work well on our figures. Feel free to try multiple layers of paint, or thinning your paint with water to find what works for you. Note that 3D prints tend to be more textured and a less smooth than injection molded plastics. As a result, techniques like ink washes tend to be less effective. Also note that Hero Forge prints are not subject to the limitations to pose and posture that an injection molded mini might be, allowing for more natural, human poses, and more realistically shaped clothes. We believe this provides a level of realism that has been lacking in miniatures for some time! Take note, though, that this can make some areas difficult to reach with a brush, like the underside of skirts and capes or other recessed areas. Plan accordingly as you design your miniature in 3D.

Summary of Tips:
•Gently clean your mini with warm water and dish soap and allow it to dry before painting.
•Prime your mini before painting. Regular mini primer works well. “Leveling” primer or “filler” primer will provide smoother results, though at the cost of losing some finer detail. A coat of acrylic varnish also works great as primer on “Nylon Plastic” to seal the porous texture.
•Regular acrylic model paints or miniature paints work great: try watering them down for finer coats.
•Accidental breakages on plastic minis can often be repaired with super glue It takes longer than usual to cure, but results in a strong bond, even more durable than before the break.
•A layer of acrylic varnish on the finished, painted mini can reinforce it. Finishing “ink washes” can have variable results, given the slightly rougher texture on some materials.

Do you sell downloadable 3D model files?

We do not currently offer downloadable meshes. While we may implement this feature in the future, we don’t have any immediate plans to do so.

Do you have a question not covered by the FAQ? Please Contact Us!