Frequently Asked Questions

What is HERO FORGE®?
Is my browser or hardware supported?
I've never handled 3D printed materials before. What are the materials' properties?
Are your materials food safe?
What currency are your prices quoted in?
Do you offer bulk order discounts?
How long does an order take to ship?
Do you offer gift vouchers?
Why does my bank statement show a "recurring payment" on my Hero Forge order charge?
Can you add a part or feature to the character builder for me?
I am experiencing a graphical bug.
How big are your miniatures? Tell me more about scale!
Can I paint my mini? Which paints can I use?
Tell me about the downloadable 3D model files and home printing.

What is HERO FORGE®?

HERO FORGE® is a platform which lets you design and order custom tabletop miniatures and statuettes. Gone are the days of having to root through poorly stocked shelves or pour over low-resolution image galleries to find your perfect mini: now you can design it from the ground up. Using the latest in web and 3D printing technology you can visualize your hero in 3D, export images for your character sheet or favorite virtual tabletop program, and order a bespoke, custom miniature.

Is my browser or hardware supported?

Our online character builder uses WebGL, a javascript API made for rendering 3D graphics in your web browser without the use of plug-ins. The majority of modern web browsers support WebGL. Chrome, Firefox, and Internet Explorer all support WebGL out of the box. You can check your browser’s basic compatibility here: http://get.webgl.org. Like many new technologies, support and adoption rates vary. While we have worked hard to make our character builder compatible with as many browsers and devices as possible, some are not supported. Older hardware, graphics cards, and outdated browsers can result in our character creator not working as designed or not working at all. If you are experiencing issues, you can start by making sure that your browser is updated, that it allows the use of javascript, supports WebGL, and that you are using the most recent graphics drivers for your hardware. We are always working to improve compatibility, but some hardware is currently beyond our reach. If you want to help us track down these bugs and incompatibilities, we’d invite you to provide us with console logs, including developer console error output, gpu log, and output from webglreport.org.

I've never handled 3D printed materials before. What are the materials' properties?

You can check out our material info guide for more in-depth information about the materials' properties. We have shared our experiences and impressions about the materials, but note that HERO FORGE® does not give any warranty about the models and does not guarantee that the model will be fit for any particular purposes.

Are your materials food safe?

The 3D printed plastics and metals we use to produce our miniatures are not food safe, nor are they delicious. They are not designed to be used with, on, or as food.

What currency are your prices quoted in?

All quoted prices are in USD.

Do you offer bulk order discounts?

We don't currently offer any sort of bulk-order discounts. 3D printing is a cool manufacturing medium: it allows for things like cost-effective one-off prints, but it is designed specifically for custom one-off prints so there isn't any economics of scale that takes hold from ordering multiple figures, or even multiple copies of the same figure. As a result, we don't have any savings to pass along to the customer. Feel free to watch out Facebook wall and Twitter page for any announcements about sales or coupons--should we add any offers, that's where we would post them.

How long does an order take to ship?

Normally we hit the 2 to 4 week ship-out time as we note in our shipping page. After an order is placed, there's an initial processing time of a day or so, then you can access your order's information and status on your profile page by clicking your e-mail address in the top right of our main site or following this link to your orders page. There you'll find a list of your order numbers, estimated ship-out dates, and any pertinent tracking information. We do not currently support any expedited production or shipping options.

Do you offer gift vouchers? Tell me about them!

We do offer digital gift vouchers. See the white text on the red banner at the top of our character creator. You will be presented with two drop-downs. The first is the product and material you'd like to give. The second is for you to select which, if any, shipping option you'd like to include a voucher for: domestic, international (shipping outside the U.S.) and no shipping (if you'd like the recipient to cover their own shipping costs). Gift vouchers are emailed to your account email within minutes of purchase. If the recipient would like to use their vouchers towards a different product or material, they may contact support@heroforge.com to apply their voucher towards another material or product.

Why does my bank statement show a "recurring payment" on my Hero Forge order charge?

Our credit card processor provides the option to store payment methods. The method used for saving these payment methods results in payments that are sometimes listed as "recurring." Note that Hero Forge is not a subscription service and does not actually charge recurring payments for any orders.

Can you add a part or feature to the character builder for me?

Unfortunately, we cannot accomodate requests for unique parts, designs, or customized character beyond what is currently available on the site. While we regularly add new content to our character creator and we invite users to submit their wishlist items, we cannot accomodate requests to manually adjust parts, details, or create new content for any given order, but we are regularly adding content. We have many features in development, and a list a mile long of user-requested additions. User suggestions are added to a user request wishlist which we referring to as we grow and add content. The best place to submit suggestions if on our Facebook wall or on Twitter to tell us about features and parts you’d love to see. We look forward to adding more stuff and appealing to a wider audience.

I am experiencing a graphical bug.

When using recent technologies, one always runs the risk of incompatibility with older software or hardware. Certain older graphics cards, browsers, or drivers may result in HERO FORGE® not working as intended. In some cares some hardware, software, of system configurations simply doesn’t support the necessary WebGL features we need to run the HERO FORGE® character builder. We are working to improve compatibility, but some hardware is currently beyond our reach. If you want to help us track down these bugs and incompatibilities, we’d invite you to provide us with console logs, including developer console error output, gpu log, and output from webglreport.org.

How big are your miniatures? Tell me more about scale!

We have designed our miniatures and our preset characters to match the 30mm (1:60) scale that is commonly used in tabletop role playing game minis. Note that some role playing and tabletop war games use 28mm "heroic scale," which is ostensibly smaller, but exaggerated features and larger characters typically make them indistinguishable from 30mm scale minis. Some games also use 28mm "true scale," which is slightly, but noticeably, smaller. When standing up straight, our human male preset is approximately 30mm tall from ground plane to eye level (matching most "30mm miniatures and many 28mm "heroic Scale" miniatures). The smallest setting on our height slider will produce a character approximately 24mm tall from ground to eye level when standing up straight. The maximum setting will result in a figure approximately 35mm tall from ground to eye. To produce a character that is approximately 28mm tall, set the height slider in the body tab to the middle. Our 2x statuettes are double that size and are on 2 inch bases.

Can I paint my mini? Which paints can I use?

Many users like to paint their miniatures. Please refer to the material selection tab or our Materials and Pricing footer for more information about individual materials including strength, paintability, and detail levels. Before you begin painting, you can gently clean your miniature with warm water and dish soap or a degreasing cleaner. This will remove any dust, dirt, or residue left over from the manufacturing process. Allow it to dry. Then you can apply a light layer of miniature paint primer to help additional layers of paint to adhere to your model.

Normal acrylic miniature paints from all popular brands work well on our figures. Note that 3D prints tend to be more textured and a little less smooth than injection molded plastics. Also note that Hero Forge prints are not subject to the limitations to pose and posture that an injection molded mini might be, allowing for more natural, human poses, and more realistically shaped clothes. We believe this provides a level of realism that has been lacking in miniatures for some time! This can make some areas more difficult to reach with a brush, like the underside of skirts and capes or other recessed areas. Plan accordingly as you design your miniature.

Tell me about the downloadable 3D model files and home printing.

In addition to physical miniatures, Hero Forge also offers digital .stl print file distribution. These files can be loaded into your 3D printing software of choice for printing at home. Models are tessellated meshes with a polycount of up to 100,000 triangles. They are not rigged for animation. Model files are distributed via your user profile page. They typically arrive within 15-30 minutes of checkout, but please allow for up to one business day: in some cases manual quality control checks are required.

Note that Hero Forge miniatures are finely detailed scale models. As a result, some home 3D printers do not have the ability to faithfully replicate the level of detail present in the source model or have issues printing thin, free-standing “wire” parts. or the thin supports necessary to support a model during the build process. As a result, Hero Forge does not give any warranty about the models, and does not guarantee that the model will be fit for any particular purposes or be compatible with any specific make or model of printer. If you’d like to view and print sample model files before purchasing, please use one of our two sample models available on your user profile page. We do not offer refunds or exchanges for digital models. For more information on our digital download products and images of user prints, check out our digital download information page.

Do you have a question not covered by the FAQ? Please Contact Us!