You will receive a confirmation email upon completing and submitting your order, and another containing renders of your character configurations when your models have finished processing.
We do our best to build and ship your models as quickly as possible, but creating bespoke, custom minis takes time. From order to ship-out typically takes 2-3 weeks, though we work to deliver sooner when possible. Production times vary by material. Selecting a material in the character creator will show you typical production time for that material.
Note that production times may be extended during busy times like the holidays or when we are subject to heavy order volume.
We offer shipping to most countries around the world at the following prices, quoted in USD:
United States - $4.99
Canada - $11.99
The Netherlands, Belgium, Germany, and Luxembourg - $6.99
The United Kingdom - $6.99
The rest of the EU - $13.99
Australia, New Zealand - $14.99
The rest of the world - $29.99
Orders to the United States are sent through UPS Mail Innovations. Transit times for these orders typically take 2-5 business days.
Orders to Canada, Australia, and New Zealand are also sent through UPS Mail Innovations and are handed off to the local postal service for final delivery. Note that this hand off can sometimes cause a temporary gap in tracking.
Shipping for all other international orders is via UPS First Class.
Transit times for non-US orders typically take up to a week but vary heavily by country.
Some orders placed outside the United States may be subject to additional taxes, duties, or delivery fees due on arrival, depending on your country's shipping practices. Any such additional costs are not included in quoted prices. Please contact your local UPS branch for more information.
We are currently unable to ship to the following countries:
HERO FORGE® is a design platform for 3D printing. Printing and shipping is provided by our manufacturing partner, Shapeways, Inc.
HERO FORGE® warrants only that the model manufactured by us will substantially meet the features of the indicated 3D model within the limitations of the 3D printing technology. HERO FORGE® does not give any warranty about the models and does not guarantee that the model will be fit for any particular purposes. Please inspect the model upon receipt immediately. If the model is faulty when you received it and you believe you are entitled to a replacement in accordance with the warranty above, please submit a claim within 10 days after receipt of the model. Such warranty claim can be made only within 10 days after receipt of the model. Do not return the model unless we require you to do so. We will confirm whether you are entitled to a replacement or refund. Note that we do not offer refunds or exchanges for digital models.
If you have received an order and want to submit a request for a return, please contact HERO FORGE® with your account’s registered e-mail address, order number, and a copy of your order confirmation e-mail, if possible.
Feel free to contact us with questions about your order. Be sure to include your account’s e-mail address, order number, and a copy of your order confirmation e-mail, if possible. For more information about your order, please view your user account page.